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PSF 4106 Crisis and Conflict Resolution


Course Description

Examines crisis and conflict resolution in interpersonal and organizational contexts. Uses theory from behavioral and social sciences to assess, manage, and resolve crisis and conflict situations in a criminal justice environment. Includes nature of and responses to crisis and conflict and strategies for resolving them.

Course Objectives

Upon completion of this course, students should be able to

  • Demonstrate an understanding of the theoretical constructs relating to conflict and emergency management
  • Demonstrate an understanding of the practical applications of emergency management
  • Demonstrate an understanding of how interpersonal conflict affects emergency management
  • Demonstrate an understanding of how intra-agency conflict affects emergency management
  • Demonstrate an understanding of how inter-agency conflict affects emergency management
  • Demonstrate an understanding of how to resolve conflict in emergency management situations

Week 1


Lecture: Course Introduction
Lecture: Introduction to Crisis and Conflict Resolution

Outcomes

  • Explain the historical context of emergency management
  • Explain Natural and Technological hazards and risk management
  • Define emergency and conflict management terms
  • Describe the phases of crisis management
  • Explain the emergency management and conflict resolution tiered system
  • Explain paradigms of emergency management
  • Explain unintentional versus intentional crises
  • Explain the “all hazards” approach to emergency management
  • Describe the “crime scene” investigative approach to emergency management
  • Describe what is meant by “stakeholders” with regard to emergency management and conflict resolution

Week 2


Lecture: Tier 1 Critical Incidents

Outcomes

  • Understand the disciplines of emergency management mitigation activities
  • Describe Tier 1 critical incidents
  • Explain natural disasters, man-made disasters, and weapons of mass destruction
  • Explain the characteristics of earthquake events
  • Explain the characteristics of fire events
  • Explain the characteristics of flood events
  • Explain the characteristics of hurricane events
  • Explain the characteristics of landslide events
  • Explain the characteristics of tornado events
  • Explain the characteristics of tsunami events
  • Explain the characteristics of winter storm events
  • Explain the characteristics of plane crash events
  • Explain the characteristics of train events
  • Explain the characteristics of car pile-up events
  • Explain the characteristics of HAZMAT events
  • Explain the characteristics of WMD events to include chemical, biological, radiological, and nuclear attacks

Week 3


Lecture: Tier 1 Conflict Management

Outcomes

  • Understand the disciplines of emergency management response activities
  • Understand the importance of deconfliction in Tier 1 emergency management
  • Explain the concept of “lack of imagination”
  • Explain the concept of “failure to understand the threat”
  • Explain the concept of “breakdown of communication”
  • Explain the concept of “inability of agencies to work together”
  • Explain the concept of “failure to plan and train”
  • Explain the concept of “poor intelligence gathering and sharing”
  • Explain the concept of “lack of clear leadership roles”
  • Explain the concept of “failure to act decisively”
  • Understand the importance of roles, situational awareness, cooperation, coordination, communication, and interoperability in deconfliction
  • Understand the importance of operations orders
  • Explain  the five-paragraph operations order
  • Understand the importance of continuity of operations (COOP)
  • Explain the COOP elements of essential functions, delegation of authority, alternate facilities, interoperable communications, vital records and databases, human capital management, testing-training-exercises, devolution, and reconstitution

Week 4


Lecture: Tier 2 Critical Incidents and
Conflict Management 1
Lecture: Tier 2 Critical Incidents and
Conflict Management 2

Outcomes

  • Understand the disciplines of emergency management recovery activities
  • Describe Tier 2 critical incidents
  • Understand the importance of Tier 2 deconfliction
  • Describe barricade hostage, barricaded crisis, and kidnapping situations
  • Explain the organizational elements and management of barricade hostage and crisis situations
  • Describe the roles and duties of the command staff
  • Describe the roles and duties of the negotiation team
  • Describe the roles and duties of the tactical team
  • Explain negotiator and tactical operator paradigms
  • Describe structure-based intra-group conflict
  • Describe interactional-based intra-group conflict
  • Explain organizational culture
  • Explain intergroup conflict
  • Explain the importance of group cohesion in intra-group conflict
  • Explain group dynamics and stereotyping
  • Explain groupthink
  • Explain the Conflict Interaction Model
  • Describe deconfliction methods
  • Explain the benefits of negotiators to tactical operators
  • Explain the benefits of tactical operators to negotiators

Week 5


Lecture: Tier 3 Critical Incidents and Conflict Management

Outcomes

  • Understand the disciplines of emergency management preparedness activities
  • Describe Tier 3 critical incidents
  • Understand the importance of Tier 3 deconfliction
  • Explain the applicability of Tier 3 interpersonal conflict resolution
  • Explain the role of conflict in interpersonal issues
  • Explain the categories of needs
  • Describe content needs
  • Describe relational needs
  • Describe identity needs
  • Describe process needs
  • Explain conflict behavior
  • Describe accommodating behavior
  • Describe avoiding behavior
  • Describe collaborating behavior
  • Describe competing behavior
  • Describe compromising behavior
  • Describe the importance of relationships/credibility in interpersonal conflict resolution
  • Explain cognitive-based interpersonal conflict
  • Explain affect-based interpersonal conflict
  • Describe instrumental situations
  • Describe expressive situations
  • Explain problem-solving and how it is used
  • Explain crisis intervention and how it is used
  • Describe the Behavioral Influence Stairway
  • Explain active listening
  • Explain empathy
  • Explain rapport
  • Explain influence

Week 6


Lecture: Critical Incident Stress Management

Outcomes

  • Understand the disciplines of emergency management  communication activities
  • Understand the importance of Critical Incident Stress Management (CISM)
  • Explain good and bad stress
  • Describe the warning signs of stress
  • Describe common critical incidents that cause stress
  • Explain complex disasters
  • Describe the Disaster Syndrome
  • Describe human reactions to disasters
  • Explain Post Traumatic Stress Disorder (PTSD)
  • Describe the symptoms of PTSD
  • Describe the risk factors for PTSD
  • Explain CISM
  • Contrast CISM with psychotherapy
  • Explain and describe a Defusing
  • Explain and describe a Critical Incident Stress Debriefing (CISD)
  • Explain and describe a Demobilization
  • Explain and describe a Crisis Management Briefing
  • Explain the various types of mental health professionals

Week 7


Lecture: Workplace Violence

Outcomes

  • Understand International disaster management
  • Describe the problem of workplace violence
  • Explain `the definition of workplace violence
  • Describe workplace violence prevention strategies
  • Describe the typical characteristics of a workplace violence offender
  • Describe the six most common motives for workplace violence
  • Describe the warning signs of workplace violence
  • Describe pre-incident indicators
  • Explain inappropriate behavior
  • Explain the practical considerations regarding workplace violence and hiring practices
  • Explain the practical considerations regarding workplace violence and pre-employment interviewing and screening practices
  • Explain the practical considerations regarding workplace violence and supervision practices
  • Explain the practical considerations regarding workplace violence and firing practices
  • Describe workplace violence threat and risk assessment considerations
  • Describe the categories of workplace violence
  • Explain workplace violence prevention strategies

Week 8


Lecture: Psychopathology

Outcomes

  • Understand emergency management and the terrorist threat
  • Understand the future of emergency management
  • Explain psychopathology
  • Describe factors that contribute to dangerousness
  • Explain and describe anxiety disorders
  • Explain and describe affect or mood disorders
  • Explain and describe psychotic disorders
  • Explain and describe personality disorders
  • Describe how to effectively interact with persons suffering from mood psychotic disorders
  • Describe how to effectively interact with persons who have antisocial personality disorder
  • Understand why psychopaths are dangerous
  • Describe the characteristics of psychopaths
  • Describe the emotional predator

The course description, objectives and learning outcomes are subject to change without notice based on enhancements made to the course. March 2012