BUS 5461 Production and Operations Management

Lecture: Professor Introduction

Lecture: Course Introduction

Lecture: Project Management

Lecture: PERT and CPM

Outcomes Part 1

• Compare how operations and supply chain strategy relates to marketing and finance
• Describe the competitive dimensions of operations and supply chain strategy
• Identify order winners and order qualifiers
• Understand the concept of strategic fit
• Describe how productivity is measured and how it relates to operations and supply chain processes
• Explain how the financial markets evaluate a firm's operations and supply chain performance

Outcomes Part 2

• Explain the product development process for both manufactured and service products
• Demonstrate how the development of products can have significant economic impact on the firm
• Align design with the desires of the customer by using quality function deployment (QFD) concepts
• Explain how design can significantly impact manufacturing cost
• Briefly identify product development performance measures

Lecture: Capacity Management

Outcomes

• Recognize the concept of capacity and how important it is to "manage" capacity
• Explain the impact of economies of scale on the capacity of a firm
• Describe how to use decision trees to analyze alternatives when faced with the problem of adding capacity
• Describe the differences in planning capacity between manufacturing firms and service firms
• Explain the idea of production process mapping
• Demonstrate how production processes are organized
• Explain the trade-offs that need to be considered when designing a production process
• Describe the product–process matrix
• Recognize how break-even analysis is just as important in operations and supply chain management as it is in other functional areas
• Describe the characteristics of service processes and know how they differ from manufacturing processes
• Construct a service blueprint
• Demonstrate how services are classified
• Explain the involvement of the customer in services

Outcomes

• Describe what waiting line (queuing) analysis is
• Model some common waiting line situations and estimate service utilization, the length of a waiting line, and average customer wait time
• Define total quality management
• Describe how quality is measured and be aware of the different dimensions of quality
• Explain define, measure, analyze, improve, and control (DMAIC) quality improvement process
• Define the meaning of ISO certification
• Explain statistical quality control
• Calculate the capability of a process
• Identify how processes are monitored with control charts
• Recognize acceptance sampling concepts

Lecture: Supply Chain Design

Outcomes

• Describe how important sourcing decisions go beyond simple material purchasing decisions
• Demonstrate the “bullwhip effect” and how it is important to synchronize the flow of material between supply chain partners
• Describe how characteristics of supply and demand have an impact on structuring supply chains
• Explain the reason for outsourcing capabilities
• Illustrate what “green” sourcing is
• Analyze the total cost of ownership
• Calculate inventory turnover and days of supply
• Describe what a third-party logistics provider is
• Assess the major issues that need to be considered in locating a plant or warehouse facility
• Set up the transportation model to analyze location problems and use Excel Solver to find solutions to these models
• Explore the centroid method for locating entities such as cell phone communication towers
• Describe how a factor-rating system can be used to narrow potential location sites

Lecture: Production Control

Outcomes

• Describe how Green and Lean can complement each other
• Explain how a production pull system works
• Define Toyota Production System concepts
• Summarize important attributes of a lean supply chain
• Analyze a supply chain process using value stream mapping
• List the principles of supply chain design

Lecture: Forecasting

Outcomes

• Explore the role of forecasting as a basis for supply chain planning
• Compare the differences between independent and dependent demand
• Identify the basic components of independent demand: average, trend, seasonal, and random variation
• Describe the common qualitative forecasting techniques such as the Delphi method and Collaborative Forecasting
• Show how to make a time series forecast using regression, moving averages, and exponential smoothing
• Use decomposition to forecast when trend and seasonality is present
• Define sales and operations planning and how it coordinates manufacturing, logistics, service, and marketing plans
• Construct aggregate plans that employ different strategies for meeting demand
• Describe what yield management is and why it is an important strategy for leveling demand

Outcomes

• Explain the different purposes for keeping inventory
• Determine that the type of inventory system logic that is appropriate for an item depends on the type of demand for that item
• Calculate the appropriate order size when a one-time purchase must be made
• Describe what the economic order quantity is and how to calculate it
• Summarize fixed–order quantity and fixed–time period models, including ways to determine safety stock when there is variability in demand
• Discuss why inventory turn is directly related to order quantity and safety stock
• Describe what MRP is and where it is best applied
• Identify the source of the information used by the system
• Demonstrate how to do an MRP “explosion”
• Explain how order quantities are calculated in MRP systems

Outcomes

• Describe a Manufacturing Execution System production activity control
• List typical priority scheduling rules and the impact they have on scheduling performance measures
• Recognize a simple job allocation procedure
• Explain the issues considered in employee scheduling
• Define basic concepts of the Theory of Constraints (TOC) including the "Goal of the Firm" and "TOC–Performance Measures"
• Describe how bottlenecks are controlled using TOC concepts
• Model processes using TOC concepts
• Compare MRP, JIT, and TOC concepts and see how they can complement one another
• Describe how TOC can be applied to areas other than production processes