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BUS 5611 Global Information Technology Management

Course Description

Introduces the basic concepts of information technology and globalization. Identifies ethical, social and cultural considerations in the global marketplace. Includes the complexities of information security and privacy, and the importance of data management and retrieval systems. Also includes enterprise solutions, government policies and regulations, and emerging technologies.

Course Objectives

Upon completion of this course, students should be able to

  • Recognize different types of information systems and information technology
  • Categorize information systems into types
  • Discuss the concepts of database and database management systems
  • Describe the managerial, social and ethical implications of network computing, messaging and collaboration
  • Identify threats, methods and cybercrime symptoms as well as the common defenses of information resources
  • Describe e-commerce characteristics and types
  • Discuss mobile computing in business functional areas such as finance and marketing advertisement
  • Describe intra and inter e-commerce applications
  • Describe social networking and networking principles applied in business
  • Appreciate the support of information systems to the functional areas such as production-operations management, marketing, accounting, finance, and human resource management
  • Identify and discuss enterprise systems
  • Describe inter-organizational business activities related to inter-organizational information systems
  • Identify factors influencing the adoption of business intelligence and business performance management applications

Week 1

Lecture: Course Introduction


  • Appreciate the History of IS
  • Recognize IT as a support function
  • Apply the general systems model from the perspective of efficiency and effectiveness
  • Recognize decision making as a process of intelligence, design and choice
  • Discuss human-computer interaction delineated by components of the human problem solving model and information system type
  • Explain the value of aligning the IT and business strategies and how this alignment can be achieved
  • Recognize the importance, function and challenge of IT governance
  • Describe the reasons and benefits of aligning IT strategy and business strategy
  • Describe the IT strategic planning process
  • Understand major types of outsourcing, reasons for outsourcing, and the risks and benefits
  • Understand the role of information technology (IT) in optimizing performance
  • Explain why the business value of IT is determined by people, business processes and organizational culture
  • Describe the role of IT in business performance management and the performance measurement processes
  • Examine the strategic planning process, SWOT analysis and competitive methods
  • Discuss how IT impacts an IS manager’s career and the positive outlook for IS management careers

Week 2

Lecture: Information Technologies: Concepts, Types and IT Support


  • Examine the types of information systems and how they process data
  • Discuss the types of information systems used to support business operations and decision makers
  • Describe how IT supports supply chains and business processes
  • Appreciate the attributes, benefits and risks of service-based and cloud computing infrastructures
Lecture: Managing Data to Improve Business Performance


  • Describe data, text, and document management as well as their impacts on performance
  • Analyze file management systems
  • Discuss the functions of databases and database management systems
  • Describe the tactical and strategic benefits of data warehouses, data marts and data centers
  • Explain how enterprise content management and electronic records management reduce cost, support business operations, and help companies meet their regulatory and legal requirements

Week 3

Lecture: Networks and Collaboration as Business Solutions


  • Describe networks, standards and compatibility
  • Recognize the impact of collaboration on organization performance
  • Identify networking infrastructures
  • Recognize the importance of search engines and enterprise search
  • Describe group-work support technology
  • Appreciate the managerial, social, and ethical implications of network computing, messaging, and collaboration
Lecture: Securing the Enterprise and Business Continuity


  • Recognize the objectives, functions and financial value of IT security
  • Recognize IS vulnerabilities, threats, attack methods, and cybercrime symptoms
  • Explain key methods of defending information systems, networks and wireless devices
  • Identify network security risks and defenses
  • Describe internal control and fraud and the related legislation
  • Discuss business continuity and disaster recovery planning methods

Week 4

Lecture: E-Business, E-Commerce, and Mobile Commerce


  • Explain e-commerce strategies and e-commerce operations
  • Describe effective business-to-consumer e-commerce applications
  • Discuss business-to-business applications, logistics, procurement, order fulfillment, and payment systems
  • Identify e-government activities and public sector e-commerce
  • Identify and describe ethical and unethical issues related to e-commerce
  • Discuss mobile computing technologies
  • Discuss the emergence of the mobile financial services industry
  • Identify the growing role of mobile computing in shopping, entertainment, gaming, hospitality and travel, and advertising
  • Discuss the growth of location-based services and commerce
  • Recognize the expansion of enterprise handhelds that make use of mobile computing technology
Lecture: Social Networks in the Web 2.0 Environment


  • Discuss the nature of Web 2.0 and its business applications
  • Identify online communities and how social networking services are evolving
  • Describe how businesses are using Web 2.0 applications to carry out a variety of business functions more effectively
  • Examine how businesses evaluate the effectiveness of their social media strategies and tactics
  • Describe how the Internet is evolving and the significant changes that will take place in the near future

Week 5

Lecture: Transaction Processing, Functional Applications and Integration


  • Describe how functional systems support managers and workers at the operational level
  • Discuss the support provided by manufacturing and production/operations systems
  • Recognize the support provided by marketing and sales systems
  • Appreciate the support provided by accounting and finance systems
  • Describe the support provided by human resources systems

Week 6

Lecture: Enterprise Systems: Supply Chains, ERP, CRM, and KM


  • Discuss how enterprise systems support cross-functional and multinational operations
  • Recognize why companies need Enterprise Resource Planning (ERP) systems
  • Discuss why companies need Enterprise Resource Planning (ERP) systems
  • Describe Supply Chain Management (SCM) networks and solutions
  • Examine the Collaborative Planning, Forecasting and Replenishment (CPFR)
  • Discuss benefits of knowledge management systems

Week 7


  • Describe how IT and users can reduce carbon emissions and hence global warming, which harms the planet, through green business practices and data center designs that conceive natural resources
  • Discuss the trade-offs associated with the conveniences and competitive advantages that IT offers
  • Recognize the impacts of constant connectivity and distractions on quality of life, business, safety, and impersonal relationships
  • Identify the key trends and forecasts for IT

Week 8

Lecture: Business Intelligence and Decision Support Systems


  • Discuss organizations’ need for business intelligence (BI), BI technologies, and how to make a business case for BI investments
  • Describe BI architecture, data mining, predictive analytics, dashboards, scorecards, and other reporting and visualization
  • Examine the value of data, text, and Web mining
  • Describe decision support systems (DSS), benefits and structure
  • Take a forward look at the future of BI in the form of mobile intelligence

The course description, objectives and learning outcomes are subject to change without notice based on enhancements made to the course. January 2012