Course Description
This is an advanced course designed to provide a managerial understanding and approach to the technical subject of Information Technology Management. The course will illustrate the important role that information systems play in an organization; and provide the student with a background to understand the subject and a foundation upon which to build his or her management decisions. Topics include Managing Information Assets, IT Technology and Strategy and IT Technology and Organization. This course is the capstone course for your degree. It focuses on issues faced by the CIO in modern organizations.
Course Objectives
Upon completion of this course, students should be able to
- Explain the changing organizational environment and the use of information technology to manage contemporary organizations
- Identify the business impacts of business and social networking, as well as ways the CIO can leverage the new reality of human connectivity on the Internet
- Learn CIO leadership responsibilities and opportunities
- Define current CRM best practices in terms of the relationship between customer preferences and shareholder wealth
- Explain the technological foundations of information systems, i.e., hardware, software and telecommunications
- Explain the organizational context of information systems, including decision making and information processing concepts
- Identify best practices for one of the Internet’s newest and most revolutionary technologies: cloud computing and ways it is shaping the new economics of business
Week 1
Lecture: IT and Strategy
Outcomes
- Define the contribution of CIOs defining information technology strategy
- Describe the role of the CIO and enterprise culture
- Develop IT strategy and proactive risk practices
- Discuss rules and innovative augmentation
Week 2
Lecture: Strategy and Enterprise Architecture
Outcomes
- Describe desktop and distributed management
- Understand the system management challenge
- Identify the four IT Domains
- Address the challenges of strategic performance measurement
Week 3
Lecture: Agility Loops
Outcomes
- Describe the combination of technologies
- Discuss working definitions of cloud computing
- Know the major three component layers
- Identify the transitional implications to cloud computing
Week 4
Lecture: Activity Based Costing
Outcomes
- Examine business strategy based on agility
- Recognize the use of cloud for business advantage
- Know cloud risks and cost considerations
- Learn and be able to discuss public, private and hybrid clouds
- Define technologies that enable responsive business processes
Week 5
Lecture: Why Projects Fail
Outcomes
- Describe the importance of Green IT
- Describe the shortcomings of Green IT
- Discuss the role of public policy
- Discuss the role of the CIO
- Analyze risks and common mistakes
Week 6
Lecture: Marketing Strategy
Outcomes
- Recognize the challenges of sustainability
- Examine globalization and decentralization
- Analyze the importance of physical security and information assurance
- Describe the concepts involved in strategic planning
Week 7
Lecture: Managing Outsourcing
Outcomes
- Understand the need to focus on customers
- Learn what is the foundation for customer portfolio management
- Explain high from low economic customer value
- Identify the factors that affect CFOs and CIOs
Week 8
Lecture: ROI Process
Outcomes
- Examine the evolution of networks
- Learn the advances in computational and data networks
- Explain impact of business and social networking
- Identify the factors that affect CFOs and CIOs
- Define the role of IS/IT in adapting to the new reality
The course description, objectives and learning outcomes are subject to change without notice based on enhancements made to the course. November 2011
