Course Description
Examines crisis and conflict resolution in interpersonal and organizational contexts. Uses theory from behavioral and social sciences to assess, manage, and resolve crisis and conflict situations in a criminal justice environment. Includes nature of and responses to crisis and conflict and strategies for resolving them.
Course Objectives
Upon completion of this course, students should be able to
- Demonstrate an understanding of the theoretical constructs relating to conflict and emergency management
- Demonstrate an understanding of the practical applications of emergency management
- Demonstrate an understanding of how interpersonal conflict affects emergency management
- Demonstrate an understanding of how intra-agency conflict affects emergency management
- Demonstrate an understanding of how inter-agency conflict affects emergency management
- Demonstrate an understanding of how to resolve conflict in emergency management situations
Week 1
Lecture: Course Introduction
Lecture: Introduction to Crisis and Conflict Resolution
Outcomes
- Explain the historical context of emergency management
- Explain Natural and Technological hazards and risk management
- Define emergency and conflict management terms
- Describe the phases of crisis management
- Explain the emergency management and conflict resolution tiered system
- Explain paradigms of emergency management
- Explain unintentional versus intentional crises
- Explain the “all hazards” approach to emergency management
- Describe the “crime scene” investigative approach to emergency management
- Describe what is meant by “stakeholders” with regard to emergency management and conflict resolution
Week 2
Lecture: Tier 1 Critical Incidents
Outcomes
- Understand the disciplines of emergency management mitigation activities
- Describe Tier 1 critical incidents
- Explain natural disasters, man-made disasters, and weapons of mass destruction
- Explain the characteristics of earthquake events
- Explain the characteristics of fire events
- Explain the characteristics of flood events
- Explain the characteristics of hurricane events
- Explain the characteristics of landslide events
- Explain the characteristics of tornado events
- Explain the characteristics of tsunami events
- Explain the characteristics of winter storm events
- Explain the characteristics of plane crash events
- Explain the characteristics of train events
- Explain the characteristics of car pile-up events
- Explain the characteristics of HAZMAT events
- Explain the characteristics of WMD events to include chemical, biological, radiological, and nuclear attacks
Week 3
Lecture: Tier 1 Conflict Management
Outcomes
- Understand the disciplines of emergency management response activities
- Understand the importance of deconfliction in Tier 1 emergency management
- Explain the concept of “lack of imagination”
- Explain the concept of “failure to understand the threat”
- Explain the concept of “breakdown of communication”
- Explain the concept of “inability of agencies to work together”
- Explain the concept of “failure to plan and train”
- Explain the concept of “poor intelligence gathering and sharing”
- Explain the concept of “lack of clear leadership roles”
- Explain the concept of “failure to act decisively”
- Understand the importance of roles, situational awareness, cooperation, coordination, communication, and interoperability in deconfliction
- Understand the importance of operations orders
- Explain the five-paragraph operations order
- Understand the importance of continuity of operations (COOP)
- Explain the COOP elements of essential functions, delegation of authority, alternate facilities, interoperable communications, vital records and databases, human capital management, testing-training-exercises, devolution, and reconstitution
Week 4
Lecture: Tier 2 Critical Incidents and
Conflict Management 1
Lecture: Tier 2 Critical Incidents and
Conflict Management 2
Outcomes
- Understand the disciplines of emergency management recovery activities
- Describe Tier 2 critical incidents
- Understand the importance of Tier 2 deconfliction
- Describe barricade hostage, barricaded crisis, and kidnapping situations
- Explain the organizational elements and management of barricade hostage and crisis situations
- Describe the roles and duties of the command staff
- Describe the roles and duties of the negotiation team
- Describe the roles and duties of the tactical team
- Explain negotiator and tactical operator paradigms
- Describe structure-based intra-group conflict
- Describe interactional-based intra-group conflict
- Explain organizational culture
- Explain intergroup conflict
- Explain the importance of group cohesion in intra-group conflict
- Explain group dynamics and stereotyping
- Explain groupthink
- Explain the Conflict Interaction Model
- Describe deconfliction methods
- Explain the benefits of negotiators to tactical operators
- Explain the benefits of tactical operators to negotiators
Week 5
Lecture: Tier 3 Critical Incidents and Conflict Management
Outcomes
- Understand the disciplines of emergency management preparedness activities
- Describe Tier 3 critical incidents
- Understand the importance of Tier 3 deconfliction
- Explain the applicability of Tier 3 interpersonal conflict resolution
- Explain the role of conflict in interpersonal issues
- Explain the categories of needs
- Describe content needs
- Describe relational needs
- Describe identity needs
- Describe process needs
- Explain conflict behavior
- Describe accommodating behavior
- Describe avoiding behavior
- Describe collaborating behavior
- Describe competing behavior
- Describe compromising behavior
- Describe the importance of relationships/credibility in interpersonal conflict resolution
- Explain cognitive-based interpersonal conflict
- Explain affect-based interpersonal conflict
- Describe instrumental situations
- Describe expressive situations
- Explain problem-solving and how it is used
- Explain crisis intervention and how it is used
- Describe the Behavioral Influence Stairway
- Explain active listening
- Explain empathy
- Explain rapport
- Explain influence
Week 6
Lecture: Critical Incident Stress Management
Outcomes
- Understand the disciplines of emergency management communication activities
- Understand the importance of Critical Incident Stress Management (CISM)
- Explain good and bad stress
- Describe the warning signs of stress
- Describe common critical incidents that cause stress
- Explain complex disasters
- Describe the Disaster Syndrome
- Describe human reactions to disasters
- Explain Post Traumatic Stress Disorder (PTSD)
- Describe the symptoms of PTSD
- Describe the risk factors for PTSD
- Explain CISM
- Contrast CISM with psychotherapy
- Explain and describe a Defusing
- Explain and describe a Critical Incident Stress Debriefing (CISD)
- Explain and describe a Demobilization
- Explain and describe a Crisis Management Briefing
- Explain the various types of mental health professionals
Week 7
Lecture: Workplace Violence
Outcomes
- Understand International disaster management
- Describe the problem of workplace violence
- Explain `the definition of workplace violence
- Describe workplace violence prevention strategies
- Describe the typical characteristics of a workplace violence offender
- Describe the six most common motives for workplace violence
- Describe the warning signs of workplace violence
- Describe pre-incident indicators
- Explain inappropriate behavior
- Explain the practical considerations regarding workplace violence and hiring practices
- Explain the practical considerations regarding workplace violence and pre-employment interviewing and screening practices
- Explain the practical considerations regarding workplace violence and supervision practices
- Explain the practical considerations regarding workplace violence and firing practices
- Describe workplace violence threat and risk assessment considerations
- Describe the categories of workplace violence
- Explain workplace violence prevention strategies
Week 8
Lecture: Psychopathology
Outcomes
- Understand emergency management and the terrorist threat
- Understand the future of emergency management
- Explain psychopathology
- Describe factors that contribute to dangerousness
- Explain and describe anxiety disorders
- Explain and describe affect or mood disorders
- Explain and describe psychotic disorders
- Explain and describe personality disorders
- Describe how to effectively interact with persons suffering from mood psychotic disorders
- Describe how to effectively interact with persons who have antisocial personality disorder
- Understand why psychopaths are dangerous
- Describe the characteristics of psychopaths
- Describe the emotional predator
The course description, objectives and learning outcomes are subject to change without notice based on enhancements made to the course. March 2012
